Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

44 days ago

Salary

$15 - $23 / hour

High School2 yrs expEnglish

Job Description

• Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandons. • Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter. • Other duties as assigned.

Job Requirements

  • High school education or the equivalent
  • 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Benefits

  • Medical, dental, vision, disability, and life insurance
  • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Related Job Pages

More Customer Support Jobs

Customer Support Associate II

ResMed

Pioneering innovative medical device and digital health solutions that treat and keep people out of the hospital.

Customer Support45 days ago
Full TimeRemoteTeam 5,001-10,000Since 1989H1B Sponsor

Customer Support Associate II for MatrixCare providing billing support

United States
$23 - $29 / hour

Benefits Specialist

Symetra

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. We provide products and services people need at a competitive price. We communicate clearly and openly so people understand what they’re buying. We design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI).

Customer Support45 days ago
Full TimeRemoteTeam 1,001-5,000

This role involves supporting assigned Regional Executives and Voluntary Sales Executives for the Life, Disability, Absence Management, and Supplemental Health product lines for inforce business. Accountable for managing relationships with assigned new and existing customers and ...

United States

Customer Support Associate II

MatrixCare

Post-acute EHR software built on real data.

Customer Support45 days ago
Full TimeRemoteTeam 501-1,000H1B Sponsor

Customer Support Associate providing billing support for MatrixCare clients

United States
$23 - $29 / hour

Customer Experience Operations

Transmit Security

Secure every step of your customer’s digital identity journey

Customer Support45 days ago
Full TimeRemoteTeam 201-500Since 2014H1B Sponsor

Customer Experience Operations Manager driving excellence in CX at Transmit Security

United States
$140K - $160K / year