• Serve as a trusted advisor and operational partner to the Director of Immersion. • Step into senior leadership responsibilities when needed, ensuring continuity and stability for the Director of Immersion. • Contribute to long-term organizational planning and evolution of the Immersion department. • Build scalable systems and processes that support team growth and resilience. • Support and drive initiatives from Leadership by understanding purpose, translating to operations and delivery and achieving quality results. • Establish and support individualized growth plans for people leaders and their team members. • Track talent actions and progress while providing consistent feedback. • Continually strengthen capability across all professional services disciplines to drive proficiency. • Align project work with employee strengths, interests, and development goals. • Address performance challenges quickly with empathy and clarity, creating improvement plans as needed. • Refine and execute onboarding programs for new hires. • Develop and deliver ongoing training aligned with teams and individual needs. • Evaluate training effectiveness and continuously improve the training library. • Identify and assign internal and external learning opportunities. • Understand Gordian’s Planning Services products, processes, and tools. • Support project and people leaders in establishing effective workflow systems. • Hold team members accountable for project milestones and deadlines. • Ensure team utilization meets departmental goals. • Support client relationships through data and deliverable quality assurance. • Collaborate with project management teams to ensure alignment and excellence. • Represent the department by contributing to executive presentations and member-facing events. • Champion a positive, inclusive, and high-performing team culture. • Monitor morale and implement strategies to maintain engagement and motivation. • Celebrate successes, recognize contributions, and foster a sense of purpose across the team. • Instill company mission and values into day-to-day responsibilities.