Client Success Specialist
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Stratis Group is seeking a highly professional and detail-oriented Client Success Specialist to support consulting engagements and ensure seamless coordination between client stakeholders and internal strategy teams. This role plays a critical part in maintaining service excellence, facilitating communication, and supporting the successful execution of client initiatives. The ideal candidate thrives in a structured, remote environment and brings a strong commitment to client satisfaction and operational precision.
- Serve as a primary point of contact for assigned client accounts
- Coordinate communication between clients and internal consulting teams
- Monitor engagement milestones and ensure timely follow-through
- Support preparation of reports, presentations, and client deliverables
- Maintain accurate documentation within CRM and project management systems
- Identify opportunities to enhance client satisfaction and long-term partnership value
- Assist with onboarding of new client accounts
- Uphold service standards and response time expectations
Qualifications
- 2+ years of professional experience in client services, consulting support, healthcare operations, or account coordination
- Strong written and verbal communication skills
- Exceptional organizational and multitasking abilities
- Proficiency in Microsoft Office and CRM platforms
- Ability to work independently in a remote setting
- Experience in healthcare, pharmaceutical, biotech, or consulting environments preferred
Requirements
- Fully remote position (U.S.-based candidates)
- Full-time schedule (Monday–Friday)
- Flexible full-time and part-time options available
- No weekend work unless scheduled
- Structured onboarding and role-specific training provided
Benefits
- Competitive pay: $30 – $35 per hour (based on experience)
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and flexible scheduling
- Tuition assistance and career development support
- Performance bonuses and incentive programs
- Fully remote work with necessary tools and technology provided
- Ongoing mentorship and professional training opportunities
Schedule
- Monday to Friday
- Standard business hours aligned with U.S. time zones
- Flexible scheduling within full-time parameters
- No weekends unless operationally required
Equal Opportunity Employer
Stratis Group is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Job Requirements
- 2+ years of professional experience in client services, consulting support, healthcare operations, or account coordination
- Strong written and verbal communication skills
- Exceptional organizational and multitasking abilities
- Proficiency in Microsoft Office and CRM platforms
- Ability to work independently in a remote setting
- Experience in healthcare, pharmaceutical, biotech, or consulting environments preferred
- Fully remote position (U.S.-based candidates)
- Full-time schedule (Monday–Friday)
- Flexible full-time and part-time options available
- No weekend work unless scheduled
- Structured onboarding and role-specific training provided
Benefits
- Competitive pay: $30 – $35 per hour (based on experience)
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and flexible scheduling
- Tuition assistance and career development support
- Performance bonuses and incentive programs
- Fully remote work with necessary tools and technology provided
- Ongoing mentorship and professional training opportunities
- Schedule
- Monday to Friday
- Standard business hours aligned with U.S. time zones
- Flexible scheduling within full-time parameters
- No weekends unless operationally required
- Equal Opportunity Employer
- Stratis Group is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Senior Customer Success Manager
WOW Remote TeamsGlobalize Your Team | Hire Top Remote Professionals outside the U.S | Nearshore Same Time Zone
Customer Success Manager improving customer experience for a U.S.-based ecommerce brand
Lead Customer Success Manager
JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role involves ensuring our customers derive ongoing value from our platform. Manage the full renewal lifecycle for a large portfolio of customers Create quotes, process orders, track forecasts, and collect purchase orders Support agreement negotiations in partnership with in...
Entry-Level Team Success Manager Opportunity
Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
As a Remote Client Representative, you’ll guide families through virtual consultations, offering tailored financial solutions. With full training, mentorship, and cutting-edge technology, you’ll have everything you need to succeed—without leaving home. Conduct virtual consultatio...
Senior Client Strategist
VericastReimagining marketing solutions one business-to-human connection at a time.
The Senior Client Strategist is a pivotal member of our Financial Services account support team, driving revenue through the successful design and implementation of customer acquisition and growth programs for banks and credit unions. This strategic role combines consultative sal...
