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Role Description

Aven Hospitality is seeking an Account Manager, responsible for the commercial and operational relationship with an assigned portfolio of strategic hotel customers. Reporting to the regional General Manager, the selected candidate will drive business development and revenue generation efforts within the assigned region, while ensuring success of a portfolio of existing customers.

• Align sales strategy for growth and revenue generation for existing business, which includes renewals, new sales efforts, and share shifting opportunities across the agency territory
• Manage all aspects of the commercial relationship with your clients.
• Identify mutually beneficial opportunities to expand AH's share of wallet with clients
• Solidify renewal opportunities and protecting recurring revenue streams
• Plan and lead effective customer meetings and sales presentations
• Negotiate contracts following deal review process and ensuring margins and pricing are in-line with AH strategy
• Coordinate within AH and customer to ensure obligations are met from both client and HS perspectives
• Develop and deliver on a strategic account plan for current clients & a sales plan for new pursuits and keep track of current progress on all sales activities in Salesforce.
• Positively affect and grow the strategic relationships between Aven Hospitality and your clients from both a financial and product/service standpoint.
• Implement and maintain effective sales management to provide current and accurate revenue projections and pipeline forecasts to support business growth
• Sell new solutions to existing customers to reach annual sales targets
• Establish and maintain a high level of customer engagement at various levels, positioning HS as an innovative player in the industry
• Provide regular detailed status and activity reporting in customer activities and solutions performance to leadership
• Foster strong relationships with internal leaders/stakeholders across AH

Qualifications

• A minimum of 5 years of industry related strategic account management experience is required.
• Knowledgeable of hospitality centric technology and systems with strong technical aptitude.
• Proven track record of meeting sales quotas and revenue goals.
• Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results.
• Can create convincing proposals, documentation and presentations.
• Excellent presentation, oral and written communication skills delivering complex solutions in an easy to understand manner.
• Ability to identify, communicate, and connect with major decision makers both internally and externally.
• Ability to lead and direct multiple projects and initiatives simultaneously.
• Strong interpersonal skills: Ability to communicate at all levels within an organization.
• Exceptional time management and organizational skills.
• A fundamental understanding of hospitality technology, revenue management, and distribution
• Technical/systems knowledge, including Advanced excel skills, Salesforce CRM, and hospitality CRS or distribution systems (preferred)
• Virtual office or remote work experience

Requirements

• This role involves travel to attend team, industry or client functions, and to lead in person meetings with clients; travel will be up to 25% of your time.

Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 8 Hours Annually Volunteer Time Off (VTO)
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events