• Plan, execute, and deliver speech-enabled IVR and technical projects, releases end to end • Ensure delivery of commitments on time, within scope, and in accordance with agreed objectives • Identify client needs and expectations and ensure alignment throughout the project lifecycle • Set delivery priorities based on project objectives and business targets • Manage project scope, schedule, resources, and dependencies • Identify project risks and issues and define mitigation and contingency plans • Support up-sell activities and change request processes within existing engagements • Lead, coordinate, and develop cross-functional project teams to ensure successful delivery • Manage and align internal teams, vendors, and subcontractors • Prepare and present project status reports to internal and external stakeholders • Conduct regular stakeholder meetings to review progress, risks, and goals • Ensure project success across customer satisfaction, quality, delivery, and team performance