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Role Description

We are seeking a Principal ServiceNow Engineer to join our team supporting the Department of Transportation.

• Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialty(ies).
• Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.
• Determine which integration method(s) will be used, integration directionality, and attributes.
• Participate in any data normalization required prior to being imported / inserted into ServiceNow.
• Participate in platform, process, and integration testing.
• Develop and maintain Discovery schedules, pattern usage and the role of other integrations.
• Fulfill role of Enterprise Integration Manager.
• Design, develop, configure, and customize ServiceNow applications and services.
• Deliver new functionality across applications.
• Manage and perform SMS development activities, supporting the entire development lifecycle.
• Apply SDLC and DevOps principles.
• Perform response and resolution for escalated SMS service requests and incidents.
• Assist the platform administrator with incident resolution.
• Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).

Qualifications

• 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.
• Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).
• Extensive knowledge of ServiceNow Discovery and Integrations.
• Experience with the SNMP technologies that support Discovery Patterns.
• Experience with SOAP/REST-based API integrations.
• Current ServiceNow Certified System Administrator (CSA) Certification.
• Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification.

Benefits

• Competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Work Environment and Physical Demands

• Location: Candidates must reside in one of our approved hiring states within the United States.
• Type of environment: Remote
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%
• List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee is regularly required to lift up to 10 pounds.
• The employee is frequently required to lift up to 25 pounds; and up to 50 pounds.
• The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Authorization/Security Clearance

• Candidate must be a U.S. Citizen.
• Must be able to successfully obtain a Public Trust.

Other Information

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws.

Equal Employment Opportunity

• In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities.
• TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law.
• This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.