This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora Training led program. This position is responsible for:

• Conducting outbound telephone calls to employees that have inquired about Ancora Training programs
• Answering inbound calls to address employee questions
• Facilitating enrollments and ensuring each employee completes all program’s admissions requirements
• Communicating with students throughout their enrollment and registration process

ESSENTIAL FUNCTIONS:

• Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
• Share industry-related information with prospective students
• Follow-up with new students ensuring their positive transition to being an active student
• Contribute to team initiatives and outcomes
• Use internal management software to properly facilitate and track the disposition of all potential students that have inquired and students that have enrolled
• Attend department meetings, training, and activities
• Ensure all paperwork is completed accurately and in a timely manner
• Other duties as assigned

Qualifications

• High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience
• Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
• Strong presentation skills
• Ability to deliver consistent levels of energy and enthusiasm
• Thrives in an observation/coaching style environment
• Proactive problem-solving skills
• Ability to handle frequent interruptions and work independently
• Competent in priority setting
• Ability to foster creativity
• Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications

Requirements

• Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education (preferred)
• A track record of being successful in a high-volume customer service setting (preferred)
• Experience with CampusVue and/or Velocify software (preferred)