We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community. We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care. Today, we are a leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions. Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top-notch medical specialists and service lines that are tailored within each community we serve. Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day. Careers at Tenet At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients. Everyone contributes to these moments, whether providing care directly or supporting those who do. As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible. We also take care of one another, helping team members further develop their career pathways and maximize their potential.
Hospital Patient Account Collections Representative
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment.
- Effectively follow-up on claim submission and remittance review for insurance collections
- Create and pursue disputed balances from both government and non-government entities
- Work as part of a dynamic team and adapt to changing work assignments
- Work independently as well as closely with management and team
- Interact with insurance plans, patients, physicians, attorneys, and team members
- Utilize basic computer skills to navigate various system applications
- Access payer websites to discern pertinent data for account resolution
- Document clear and concise notes in the patient accounting system
- Maintain department daily productivity goals while meeting quality standards
- Identify and communicate issues including system access and payor behavior
- Provide support for team members that may be absent or backlogged
Qualifications
- Thorough understanding of the revenue cycle process
- Intermediate skill in Microsoft Office (Word, Excel)
- Ability to learn hospital systems quickly and fluently
- Good oral and written communication skills
- Strong interpersonal skills
- Above average analytical and critical thinking skills
- Ability to make sound decisions
- Full understanding of Commercial, Managed Care, Medicare, and Medicaid collections
- Familiarity with terms such as HMO, PPO, IPA, and Capitation
- Intermediate understanding of EOB and hospital billing form requirements
- Ability to problem solve, prioritize duties, and follow-through with tasks
Requirements
- High School diploma or equivalent; some college coursework in business administration or accounting preferred
- 1-4 years medical claims and/or hospital collections experience
- Minimum typing requirement of 45 wpm
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – minimum of 12 days per year
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits including pet insurance, legal insurance, and more
- Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act for Colorado employees
Job Requirements
- Thorough understanding of the revenue cycle process
- Intermediate skill in Microsoft Office (Word, Excel)
- Ability to learn hospital systems quickly and fluently
- Good oral and written communication skills
- Strong interpersonal skills
- Above average analytical and critical thinking skills
- Ability to make sound decisions
- Full understanding of Commercial, Managed Care, Medicare, and Medicaid collections
- Familiarity with terms such as HMO, PPO, IPA, and Capitation
- Intermediate understanding of EOB and hospital billing form requirements
- Ability to problem solve, prioritize duties, and follow-through with tasks
- High School diploma or equivalent; some college coursework in business administration or accounting preferred
- 1-4 years medical claims and/or hospital collections experience
- Minimum typing requirement of 45 wpm
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – minimum of 12 days per year
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits including pet insurance, legal insurance, and more
- Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act for Colorado employees
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