Public Rights Project

Bridging the gap between the values expressed in our laws and our nation's most vulnerable. #JoinTheFight

Salesforce Support and Training Specialist

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteTeam 1-10Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

$74.6K - $101.0K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Ensure PRP staff are well trained, well supported, and empowered to use Salesforce • Serve as the first line of Salesforce support • Provide highly responsive assistance and design and deliver trainings • Identify trends and surface unmet user needs • Conduct quality assurance (QA) testing on new features • Collaborate with internal teams to ensure user-centered solutions

Job Requirements

  • 2 - 4 years of skilled experience using Salesforce in various capacities
  • Familiarity with Salesforce environments built on the Nonprofit Success Pack (NPSP) preferred
  • Experience training and supporting users on integrated third-party platforms such as email marketing, donation processing, and form collection tools
  • Demonstrated ability to train and support users with varying levels of comfort and proficiency across Salesforce and related platforms
  • Experience developing and maintaining training materials and documentation that supports system adoption and consistent use
  • Experience managing tasks, timelines, and dependencies across multiple simultaneous projects
  • Background working in nonprofit organizations and understanding nonprofit business processes is a plus.

Benefits

  • Competitive salary
  • Standard cost of living raises each year
  • Performance management system for salary increases

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