• Design and own the operational infrastructure that supports a complex, broker-led selling motion (e.g., Aon, Mercer, WTW) alongside direct and alliance channels • Lead the forecasting and capacity modeling for the entire commercial engine • Own and evolve the day-to-day workflows for the Revenue organization to ensure a high-bar, consistent execution across the full customer lifecycle • Establish the "source of truth" by defining and governing the core metrics that measure departmental health, from top-of-funnel engagement to NRR • Lead the strategy for continuous professional development, ensuring the team is supported by a rigorous training and certification ecosystem that maintains our high-bar SME standards • Maintain a centralized, up-to-date knowledge base to ensure the Revenue team has the most current strategic and product information at their fingertips • Act as a technical thought-leader to evolve our tech stack (Salesforce, Outreach, ZoomInfo, etc.) into a sophisticated platform that tracks complex channel attribution and renewal lifecycles • Proactively identify and deploy new technologies or systemic improvements that keep Garner’s operational infrastructure ahead of our scale.