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Role Description

As a Commercial Truck Fixed Operations Coach, you’ll partner with owners, general managers, parts and service leadership, and front-line staff to:

• Audit operations and identify profit leaks
• Train advisors in real-world selling strategies
• Coach managers in leadership, accountability, KPI mastery, and execution
• Help teams transform not just numbers—but culture

You’ll be on-site with dealerships across the US and Canada, delivering hands-on coaching and tactical implementation. It’s not consulting from a PowerPoint—it’s in-the-trenches transformation.

Note: There is a component of coaching that is a virtual coaching plus you’ll work shoulder-to-shoulder with dealerships in person.

Qualifications

• 5+ years of being a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck operations.
• A proven track record driving customer satisfaction (NPS/CSI), profitability, and developing high-functioning teams.
• A self-starter who thrives in varied dealership environments—adept at earning trust and commanding attention.
• Passionate about teaching and mentoring: you’ve mastered the real-world systems under pressure.
• Excellent communication skills; comfortable leading training sessions and working with all personalities.
• Available and eager for frequent travel (up to 3 weeks per month U.S. & Canada).

Requirements

• No prior coaching experience needed—just a strong track record and a willingness to coach.

Benefits

• Partnering with a respected leader in automotive coaching and fixed ops growth.
• Receive training in our proprietary service systems and tools.
• Collaborate with a team of high performers who value autonomy, integrity, and results.
• Make a tangible difference in the lives of customers and fixed operation professionals, and drive profitability of dealerships.

Bonus Points If You Have:

• Public speaking or training experience.
• Experience managing multiple locations or large-volume stores.
• A “roll-up-your-sleeves” attitude with a passion for fixing broken processes.