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Role Description

This role involves handling all incoming patient billing inquiries for all ENT Specialty Partners offices and settling account balances.

• Accurate data entry of information into the computer system
• Provide reimbursement assistance to patients while providing superior customer service and respect to patients and their families
• Follow appropriate HIPAA guidelines to provide medical records to primary care provider, insurance carriers, referred providers, and patients per patient request
• Timely and accurate filing and billing of all patient transactions
• Handle incoming calls from patients and triage billing inquiries regarding outstanding balances
• Take payments over the phone
• Make outbound calls to patients/guarantors regarding outstanding balances and offer payment options
• Review patient account balances and determine that appropriate actions have been previously taken by billing, payment posting, and AR follow-up
• Answer/respond to correspondence related to patient accounts
• Posting of charges, payments, adjustments, and related activities in EHR
• Work well individually or in a team environment accomplishing set goals
• Ability to maintain confidentiality
• Performs other related duties as assigned

Qualifications

• High School Diploma or equivalent
• Understanding insurance remits and remark codes (REQUIRED)
• Minimum 3 years recent experience in medical billing, claims processing, and collections
• Minimum 3 years recent experience handling incoming patient calls for post adjudicated claims for providers
• Excellent customer service skills with an understanding of delivering information to a patient/customer in a timely manner
• Bilingual in English/Spanish preferred, but not required
• Understanding of medical claims and terminology
• Basic math skills and accurately process money transactions (must be able to read & understand an EOB)
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator, postage machine, and so on
• Must be proficient using the computer, data entry, and have above average typing skills
• Experience with MS Office, EMR/EPM systems
• Experience with eClinical Works Practice Management system preferred
• Prior experience with ENT specialty a plus