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Role Description

We are seeking an experienced IT Systems Specialist with a strong background in Azure Networking, Azure Virtual Desktops, and process automations to help us grow. This position offers the flexibility to work remotely or be based in one of our five offices located in Alexandria, Lynchburg, Richmond, VA; Raleigh, NC; and Atlanta, GA.

• Azure Management and Automation: Administer and maintain our Azure Networking and Virtual Desktop environments to ensure reliability and security across all systems.
• Monitor performance, address system interruptions, and implement business process automations by integrating tools such as Microsoft 365, Dynamics 365, and Azure.
• Collaborate with senior leadership, cross-functional teams, and third-party consultants to identify and implement technology-driven process improvements.
• IT Support: Provide IT support to end-users and troubleshoot hardware, software, and network-related issues.
• Resolve system outages, ensure seamless performance, and communicate technical information effectively to non-technical team members.
• Cybersecurity: Manage cybersecurity tools and respond to incidents flagged by our third-party cybersecurity partner.
• Contribute to the company's overall security posture by applying cybersecurity principles, investigating incidents, and supporting preparation for CMMC compliance.
• Network Administration: Oversee network infrastructure, including switches and firewalls, and manage SSL certificates, DNS hosting, and in-office Wi-Fi devices.
• Ensure that network security protocols are up-to-date and effective.
• Collaboration: Work closely with cross-functional teams to support IT needs for various projects.
• Communicate technical information effectively to non-technical staff.
• Collaborate with our in-house PowerApps solution specialist to integrate process automations.
• Serve as the Wiley|Wilson point of contact on AI initiatives executed by our affiliate AI company.

Qualifications

• Proven experience with Azure Networking and Azure Virtual Desktops.
• Experience with remote device management using programs such as Microsoft Intune and NinjaOne.
• Familiarity with cybersecurity principles and practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Knowledge of network and authentication protocols.

Requirements

• Preference for candidates with experience with firms that must process and store Federal DoD data.
• Knowledge of CMMC requirements and compliance processes.
• Knowledge of end-point security, including firewalls, IPS, anti-virus, and authorization protocols.
• Bachelor's degree in information technology, computer science, or a related field is desirable.
• Experience in an organization utilizing Azure Virtual Desktop with graphics intensive programs such as BIM and/or CAD software in virtualized environments is preferred.

Benefits

• Competitive salary.
• Employee ownership opportunities through our Employee Stock Ownership Plan (ESOP).
• Flexible work options, including remote and hybrid schedules.
• Comprehensive benefits package, including multiple group health insurance plans.
• 401(k) with up to a 6% matching contribution.
• 24 days of paid time off (PTO) and five paid holidays per year.
• Tuition reimbursement.
• 80 hours of paid parental leave for birth or adoption.
• Accommodations for individuals with disabilities.