• Ensure customer satisfaction and loyalty by leading service delivery, achieving financial goals, and maintaining regulatory compliance. • Manage and develop Customer Service Engineers, prioritize business objectives, and build strong relationships with key accounts through proactive support and strategic communication. • Work to maximize customer loyalty and satisfaction • Communicate the value proposition of Siemens service to customers • Obtain service financial goals through revenue attainment and effective cost containment. • Ensure compliance with FDA Good Manufacturing Practices • Meet annual RSM goals and metrics as established • Hire, develop, train and coach Customer Service Engineers (CSE’s) • Prioritize customer and business objectives to provide clear direction to CSE’s • Ensure customer satisfaction through timely follow up on all issues • Develop long term value-based relationships with key accounts • Provide additional escalation support to resolve key account issues • Develop proactive account plans to prevent or predict issues • Provide continues communication across organization for key accounts