• Serve as the primary Account Manager for assigned health system owned HME providers where the hospital counterpart is also on Parachute • Work closely with the Health System Account Manager to create a symbiotic • Own executive and operational relationships across HME leadership, intake, billing, and operations • Navigate health system governance, reporting structures, and decision making hierarchies • Lead QBRs, success planning, and performance reviews • Act as the escalation point for HME related workflow, performance, and adoption issues • Own and report on key performance metrics including order volume, fulfillment rate, response time, and sendback trends • Use Parachute data to identify leakage, inefficiencies, and growth opportunities • Translate insights into clear, actionable recommendations for HME and health system stakeholders • Partner cross functionally to drive measurable improvements • Develop and maintain a strong working understanding of HME ERP systems such as Brightree and similar platforms • Understand how Parachute integrates with HME ERPs to support order intake, fulfillment, and billing workflows • Maintain a high level understanding of Parachute’s EHR integrations, most commonly Epic and Cerner • Confidently speak to how clinical orders flow from the EHR into Parachute and downstream into HME systems • Partner with Implementation, Product, and Integration teams to support optimization and troubleshooting • Drive increased order capture into health system owned HME providers • Expand Parachute adoption across HME workflows and facilities • Support new owned HME launches, expansions, and migrations from fax or legacy processes • Align HME growth initiatives with broader enterprise health system objectives • Maintain a strong understanding of health system clinical workflows and operational models • Partner closely with Enterprise Health System Account Managers to ensure consistent account strategy • Ensure HME performance supports enterprise retention, growth, and executive priorities