We’re a new type of delivery service—flying local foods and goods to you via drone. #dronedelivery
IT Field Operations Manager
Location
United States
Posted
9 days ago
Salary
Not specified
Job Description
Job Requirements
- 8+ years of experience in IT operations, technical support, or a similar field, with at least 3 years in a management capacity
- BA/BS/MS degree in a related field, and/or relevant skills and equivalent practical experience
- Demonstrated experience managing third-party vendors, managed service providers, or contingent workforces, including contract negotiation, performance management, and financial oversight
- Ideally: Experience managing IT support services in both corporate and geographically distributed field operations environments
- Strong experience with IT Service Management (ITSM) frameworks and platforms (e.g., ServiceNow ITIL / ITSM)
- Strong familiarity with networking and connectivity concepts including software-defined WAN, network infrastructure planning, cellular systems, and VPNs
- Familiarity with the integration and management of corporate IT access, configuration, and monitoring systems (e.g., Puppet, Zabbix, Google Cloud Platform, Google Workspace, MDM platforms, etc.)
- Proven ability to lead and scale an IT support function, including defining strategy, establishing processes, and managing the work of service delivery teams
- Strong interpersonal, analytical, and communication skills, especially for keeping stakeholders and leadership informed of developments and progress
- Ability to operate independently and decisively in an environment with ambiguous and potentially shifting requirements
- Occasional out of area travel may be required to oversee onsite deployment or other IT services activities
- Infrequent early morning, evening, holiday and/or weekend work may be required for critical incident response or support escalation.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Senior Strategic Operations Lead managing Mercury’s bank charter initiative
Project/Operations Manager
Hadley DesignsDIY ideas and printables to help you celebrate life's joyful moments.
Operations Manager leading product launch initiatives for Hadley Designs
Operations Analyst
Omron Automation - Packaging Solutions - AmericasOMRON is a global leader in the field of automation, an $8 billion global technology company celebrating more than 80 years of success. OMRON’s business fields cover a broad spectrum, ranging from industrial automation and electronic components to social systems and healthcare. OMRON Management Center of America, Inc. is the regional headquarters for OMRON in the Americas.
The Operations Analyst is responsible for activities related to operational excellence across the Omron companies and third party logistics providers. The main focus is to: Identify and solve operational issues Create/review warehouse processes Create operational solutions Achiev...
Quality & Training Lead, Insurance Operations
JerryJerry helps you save money on car expenses. Named a LinkedIn 2021 Top Startup.
Quality & Training Lead ensuring excellence in insurance operations
