• Manage a team of CSMs, providing consistent 1:1 coaching, professional development, and performance management. • Refine the customer journey for mid-market and international accounts, focusing on scalable engagement models that drive measurable customer outcomes. • Own the expansion and Gross Dollar Retention (GDR) targets for your segment. Partner closely with Sales to identify expansion opportunities. • Act as the subject matter expert for our international book of business, understanding regional nuances in GRC regulations. • Serve as the "Voice of the Customer" to our Product and Engineering teams to influence the roadmap based on customer segment needs. • Serve as a senior point of contact for your team’s accounts, helping to resolve complex issues and reinforce the strategic partnership.