Defy Medical

National Medical Practice Specializing in Hormone Restoration and Wellness. Featuring convenient Telemedicine consults.

Sales Phone Operator

SalesSalesFull TimeRemoteTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

10 days ago

Salary

$17 / hour

High School1 yr expEnglish

Job Description

• Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information. • Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions. • Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department. • Answer multi-line phone system and direct calls to the appropriate team member or department. • Answer high volume of incoming calls • Check voicemails and return customer calls as needed • Responsible for accurate and complete patient information recorded in the CRM • Maintain high-volume inbound/outgoing communications, with details logged in CRM • Communicate between patient and appropriate Defy department to assist in the intake process as needed • Follow established sales operating and customer service procedures and best practices • Meet all KPI expectations

Job Requirements

  • 1 + years in healthcare preferred
  • High School Diploma (Associates in healthcare preferred) or higher
  • Capable of handling a high volume of inbound telephone calls and emails daily
  • Ability to interact effectively with diverse patients via phone and email
  • Willingness to work collaboratively and ability to demonstrate effective teamwork
  • Ability to execute active listening and problem-solving skills to provide exceptional customer service.
  • Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
  • Ability to effectively learn and utilize multiple computer programs.
  • Ability to prioritize and multi-task.
  • Genuine interest in therapies related to wellness, quality of life, and hormone therapies

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance

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