Sangoma

Sangoma Technologies is a trusted world leader in value-based Unified Communications & UCaaS solutions.

Account Manager

Account ManagerSalesFull TimeRemoteTeam 201-500Since 1984H1B SponsorCompany SiteLinkedIn

Location

Alabama + 1 moreAll locations: Alabama, Florida

Posted

10 days ago

Salary

Not specified

3 yrs expEnglishCloudVo IP

Job Description

**What You’ll Do** - Build and maintain strong, long-term relationships with existing customers to ensure high satisfaction and retention - Identify and execute upsell and cross-sell opportunities aligned to customer needs and business objectives - Partner with Sales, Marketing, and Channel teams to drive account growth and deliver exceptional customer experiences - Lead regular account reviews and strategic planning sessions, assessing performance and recommending improvements - Actively manage account activity using CRM tools, tracking pipeline, engagement, and customer feedback - Translate customer feedback and market insights into actionable recommendations for Product and leadership teams - Support the Regional Channel Manager and partners by sharing customer needs, growth strategies, and expansion plans - Serve as a key advocate for the customer while balancing revenue growth and business outcomes

Job Requirements

  • What You Bring**
  • 3+ years of experience in account management, customer success, or client relations, ideally in technology or telecommunications
  • Knowledge of VoIP, UCaaS, CCaaS, or cloud communications (strong plus)
  • Proven ability to manage multiple accounts while driving retention and expansion
  • Excellent communication, negotiation, presentation, and relationship-building skills
  • Experience using CRM systems, Microsoft Office, and modern sales tools
  • Strong analytical and problem-solving skills with a customer-centric mindset
  • Understanding of the channel ecosystem (VARs, agents, MSPs, TSDs) is a plus
  • Self-motivated, results-oriented, and collaborative
  • Willingness to travel for customer and partner engagements

Benefits

  • What We Offer:**
  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Flexible PTO plan & Company Holidays
  • Entrepreneurial work environment partnered with high-growth career opportunities
  • We offer a competitive salary ranging from $to , plus a variable commensurate with years of experience in this specific position and the candidate's location.

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