• Build and scale the core operational systems that power the marketplace, including contractor onboarding, deliverable tracking, invoicing workflows, and quality programs. • Design and implement onboarding processes and training programs for gig workers to ensure readiness, consistency, and scalability. • Develop and manage quality frameworks, performance standards, and feedback loops to maintain high service delivery across the marketplace. • Own operational workflows for tracking transcripts, invoices, and contractor deliverables, ensuring accuracy, accountability, and timely delivery. • Partner closely with product, engineering, sales, and support teams to define requirements and help build the tools and systems the marketplace relies on. • Monitor operational metrics, identify gaps or inefficiencies, and drive continuous improvement through process iteration and automation. • Act as a hands-on executor and problem solver, jumping into day-to-day operational challenges as needed while building long-term scalable solutions.