• Manage recurring and one-off task delivery queues while building and maintaining Standard Operating Procedures • Define and communicate priorities and resource allocation caps to vendor partners • Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements • Lead short-term and contribute to long-term demand forecasting, capacity planning, and resource allocation • Identify and execute tool/process improvements to boost efficiency and mitigate risks to timelines or deliverables • Use technical judgment to drive project delivery, build consensus, and prepare retrospectives, process maps, and other reports for cross-functional stakeholders