Director of RCM Analytics – Client Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

12 days ago

Salary

$120K - $155K / year

Bachelor Degree7 yrs expEnglish

Job Description

• The Director of RCM Analytics is responsible for end-to-end operational ownership of client revenue cycle performance across all sites. • This role serves as the owner for client setup, system configuration, reporting alignment, and ongoing RCM optimization ensuring every customer is fully operational, structurally sound, and positioned for success from day one. • This individual combines deep revenue cycle expertise, advanced analytics capability, and strong operational leadership. • Actively monitor performance in real time, identify root-cause operational gaps early, and drive corrective action with internal teams and client leadership when needed. • Play a central role in ensuring RCM performance is scalable, measurable, and continuously improving across the organization. • Serve as a Prompt product and BI expert ensuring system configurations, automation tools, and reporting environments are fully optimized while interfacing directly with the Product team on feature gaps and enhancement opportunities driven by RCM and enterprise needs.

Job Requirements

  • Bachelor’s Degree in Business, Analytics, Healthcare Administration, Finance, or related field.
  • 7+ years of experience in revenue cycle operations, healthcare analytics, or performance leadership.
  • Strong working knowledge of claims management, denials, authorizations, AR aging, payer behavior, and workflow optimization.
  • Demonstrated experience building and configuring Business Intelligence (BI) dashboards and reporting environments.
  • Experience implementing operational change across multiple sites or enterprise-level healthcare clients.
  • Proven ability to manage escalations and conduct performance-driven conversations with owners or executive stakeholders.
  • Advanced analytical skills with the ability to translate data into structured operational action.
  • Ability to operate independently with high accountability and cross-functional influence.

Benefits

  • Competitive salaries. Bonus potential with exceptional performance.
  • Remote/hybrid environment
  • Potential equity compensation for outstanding performance
  • Flexible PTO
  • Company-wide sponsored lunches
  • Company paid disability and life insurance benefits
  • Company paid family and medical leave
  • Medical, dental, and vision insurance benefits
  • Discounted pet insurance
  • FSA/DCA and commuter benefits
  • 401k
  • Complimentary subscription to digital fitness classes and wellness content
  • Recovery suite at HQ – includes a cold plunge, sauna, and shower

Related Job Pages

More Customer Success Manager Jobs

Customer Success Manager, Strategic - Americas (EST)

Ashby

Building people software for high growth companies.

Customer Success Manager12 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

The Strategic Customer Success Manager will guide Company largest enterprise customers, focusing on improving product adoption and overall customer health within the Americas EST time zone. This involves becoming a product and domain expert to ensure customers achieve hiring excellence using Company powerful and flexible platform.

United States
$145K - $170K / year

Representative, Customer Care I

EPCOR

EPCOR is hiring up to 40 permanent, full-time Customer Service Representatives. Make a difference – one call at a time. At EPCOR, we’re a team of people who care deeply about the communities we serve across North America.

Customer Success Manager12 days ago
Full TimeRemoteTeam 1,001-5,000

The representative will handle a high volume of inbound calls daily regarding billing, service concerns, and technician requests, aiming for efficient and high-quality resolution via phone, email, and written communication. Responsibilities also include enrolling new customers in the CRM system, maintaining accurate records, and meeting performance goals related to quality and resolution time.

United States

Training Operations Manager

Jobgether

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Success Manager12 days ago
Full TimeRemote

This position involves leading the Learning and Development team, focusing on developing strategies that enhance the onboarding and continuous growth of our workforce. Craft and implement an onboarding strategy for new and existing employees. Collaborate with various departments ...

United States

Customer Success Manager, CRM

Tekion Corp

One platform that seamlessly connects your entire business.

Customer Success Manager12 days ago
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

Customer Success Manager ensuring CRM value in the auto industry.

United States
$70.5K - $117K / year