• Support presales solutions, in-house lab development and demos • Solve problems with end-to-end solutions in a fast-paced, Agile environment • Design, develop, integrate, and operate ServiceNow prototypes and advanced POCs • Engage in direct discussions with decision-makers during demo calls • Translate prototypes into high quality, well written responses and demos • Manage implementation roadmaps and align business needs with technical execution • Deliver great customer outcomes and manage key customer relationships • Mentor junior team members in demo preparation and execution • Shape marketing strategies and align branding with corporate objectives