This role is responsible for reviewing and ensuring the accuracy, timeliness, and compliance of OASIS documentation, including Start of Care (SOC), Recertification, and Discharge assessments. Review and validate 485 plans of care for SOC and Recertification assessments to ensure ...

The Customer Care Specialist provides exceptional consumer support across email, chat, and phone channels by resolving inquiries, processing orders, and managing account workflows while documenting trends. This role acts as a power user for Gorgias, Shopify, and ShipBob platforms, ensuring brand voice consistency and contributing insights to cross-functional teams.

The primary purpose is to process low-level general liability claims to determine benefits, ensure ongoing adjudication adheres to company standards, and manage claim subrogation and settlement negotiations with general supervision. Essential functions include gathering information for liability exposure, assigning reserves, making payments, developing action plans, and communicating claim status with claimants and clients.

The Customer Service Representative is responsible for receiving calls from child support client stakeholders, adhering to Standard Operating Procedures and contractual obligations. Duties include categorizing all received calls and recording any abusive or extraordinary calls.