• Own Training Readiness • Build and operationalize the readiness model that determines when an account is truly prepared for training • Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.) • Create visibility into readiness gaps and drive resolution before they impact go-live • Partner cross-functionally to eliminate delays between onboarding stages • Drive Capacity & Throughput • Forecast training demand and align capacity to support activation goals • Manage scheduling systems to ensure the right training happens at the right time • Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing) • Lead the Coordinator Function • Manage and develop a team of Leads and Training Coordinators • Define clear ownership of readiness, scheduling, and workflows • Establish performance metrics tied to outcomes (not just logistics) • Build coaching systems to improve decision-making and prioritization • Build Systems & Playbooks • Create scalable processes that connect onboarding → readiness → training → activation • Standardize workflows to reduce variability in customer experience