• Shape and execute strategy across a complex, multi-site CAT operation while managing performance, compliance, customer experience, and operational discipline. • Drive performance across cycle time, quality, customer experience, capacity planning, and expense control. • Lead large, geographically dispersed CAT teams through surge events—balancing agility, scale, and consistency. • Coach, develop, and elevate leaders at all levels; build a high-performance culture centered on accountability and empathy. • Ensure policyholders receive transparent, empathetic, timely support during their most difficult moments. • Oversee regulatory adherence, complex claim decisions, and escalation protocols. • Advance processes, systems, and claims operating models that enhance scale and performance. • Collaborate with Product, Finance, Legal, Catastrophe, Technology, and client-facing teams to align execution with enterprise strategy.