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Role Description

As Manager, Account Growth team, you will lead a high‑volume, sales‑and creative-focused team responsible for delivering exceptional client experiences and driving program growth. You are a hands‑on leader who builds credibility through customer expertise, clear decision‑making, and strong execution.

• Lead, coach, and develop a team of Creative Account Managers through training, one‑on‑ones, call reviews, and team meetings
• Build trust and credibility with both clients and your team through strong leadership, customer expertise, and consistent execution
• Confidently manage client escalations and complex problem resolution while balancing customer expectations and business needs
• Drive a proactive, sales‑minded approach across the team, helping CAMs identify opportunities and move accounts forward
• Create and deliver high‑impact training focused on proactive project management, creative thinking, and customer strategy
• Foster a creative, solutions‑oriented environment where team members are encouraged to push boundaries and bring new ideas forward
• Partner cross‑functionally to improve processes, elevate the customer experience, and support overall business goals
• Conduct consistent performance evaluations and ensure team KPIs are clearly understood and achieved
• Champion of Kotis core values
• Manage a small book of client accounts with dedicated admin support to stay connected to the customer experience
• Collaborate consistently with the manager of the assistants and work together to increase the productivity of support
• Build a strong team culture by organizing team meetings, recognition, and sales competitions

Qualifications

• 5+ years of experience managing teams with direct reports
• 5+ years of experience in project management, account management, or sales‑driven client roles
• Strong customer presence with the ability to lead executive‑level conversations confidently
• Highly detail‑oriented with exceptional project management and organizational skills
• Sales‑motivated mindset with a proven ability to drive growth through client relationships
• High emotional intelligence with the ability to manage diverse personalities across clients, teams, and leadership
• Strong problem‑solving skills and comfort making decisions in urgent, evolving situations
• Ability to build alignment and strong relationships across cross‑functional teams
• AA, BS/BA
• Industry experience preferred

Requirements

• Base: $100–$120k
• OTE: $125–$155k

Benefits

• Remote done right with a thriving culture around remote team collaboration
• A culture of flexibility to invest in your passions outside of the workplace
• Clearly defined career paths that support professional development and pay equity
• $500 yearly office stipend to enhance your home office
• Participation in virtual events and mindfulness groups
• Generous Paid Time Off in addition to a culture of flexibility
• Amazing swag sampling to thrill clients