LogicGate

Risk with Confidence

Senior Customer Success Associate

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$88K - $100K / year

2 yrs expEnglishCloud

Job Description

• Manage a high volume of SMB customers through one-to-many communication and tech-touch workflows • Proactively monitor customer health scores in Planhat and provide targeted guidance when needed • Act as the first line of defense for incoming customer inquiries via Zendesk • Manage the end-to-end renewal process for your portfolio • Act as a Risk Cloud expert, helping customers navigate the platform • Collaborate with Sales and Support teams as needed

Job Requirements

  • 2+ Years Experience in Customer Support, Customer Success, Sales Development, or Account Management roles
  • Tech Savvy, with previous experience in Planhat, Zendesk, or Salesforce being a plus
  • Exceptional Multi-tasking abilities
  • Commercial Mindset for discussing contracts and renewals
  • Clear Communicator with ability to explain complex GRC concepts

Benefits

  • Competitive salary and variable compensation plans
  • Equity options
  • Flexible health and wellness benefits
  • Generous PTO
  • Annual Company Holidays
  • Health Days
  • Summer Fridays
  • Access to LinkedIn Learning
  • Regular People Leader training
  • Internal Mentorship Program

Related Job Pages

More Customer Success Manager Jobs

CRM & Lifecycle Marketing Manager

CadRemit

Simplifying money transfers to Canada for Nigerians.

Customer Success Manager6 days ago
Full TimeRemoteTeam 1-10Since 2023H1B No Sponsor

Own entire customer lifecycle as CRM & Lifecycle Marketing Manager at fintech company

United States
Customer Success Manager6 days ago
Full TimeRemoteTeam 11-50Since 2022H1B No Sponsor

Client Experience Specialist providing organized and professional client support remotely

Arizona
Full TimeRemoteTeam 1-10Since 2011H1B No Sponsor

Remote Luxury Travel Client Experience Specialist assisting clients with travel coordination

Montana

Team Leader, Customer Success (APAC Markets)

Semrush

Your competitors' favorite marketing platform used by 10,000,000 marketers

Customer Success Manager6 days ago
Full TimeRemoteTeam 1,001-5,000Since 2008H1B Sponsor

The role involves leading and developing a team of Customer Success Managers across APAC markets, focusing on performance against retention and growth targets, while also managing a portfolio of strategic enterprise customers as a player-coach. Responsibilities include driving onboarding, adoption, mitigating churn risk, and influencing product improvements through customer insights.

United States + 1 moreAll locations: United States, South Korea