We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Lead COBRA Account Manager
Location
United States
Posted
9 days ago
Salary
Not specified
Job Description
Role Description
This role involves managing a dedicated team of COBRA Account Managers to ensure seamless service delivery to clients. It requires overseeing regulatory compliance and data integrity while fostering a collaborative team environment.
- Lead, mentor, and train the COBRA team for effective performance
- Act as the primary liaison for employer groups and resolve escalations
- Monitor and manage team performance metrics regularly
- Conduct regular performance reviews and provide coaching
- Manage client relationships and ensure high-level customer service
- Oversee enrollment and payment processing while ensuring data integrity
Qualifications
- Bachelor's degree or equivalent experience in leadership roles
- Experience in benefits management or customer service preferred
- Strong leadership skills to empower and grow team members
- Detail-oriented with excellent organizational abilities
- Competency in data processing and management
- Strong analytical and problem-solving skills
- Proficient in using CRM and operational systems
Benefits
- Competitive medical, dental, and vision insurance
- Generous vacation policy and work-life balance initiatives
- Volunteer program to support community involvement
- 401(k) with company match up to 5%
- Life and accident insurance coverage
Job Requirements
- Bachelor's degree or equivalent experience in leadership roles
- Experience in benefits management or customer service preferred
- Strong leadership skills to empower and grow team members
- Detail-oriented with excellent organizational abilities
- Competency in data processing and management
- Strong analytical and problem-solving skills
- Proficient in using CRM and operational systems
Benefits
- Competitive medical, dental, and vision insurance
- Generous vacation policy and work-life balance initiatives
- Volunteer program to support community involvement
- 401(k) with company match up to 5%
- Life and accident insurance coverage
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