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Role Description

We’re looking for a highly motivated, customer-focused Client Services Account Manager with previous marketing experience. The right candidate has a passion for customer service, building relationships, and confidently bridging the gap between marketing and business results.

Responsibilities

• Acts as the main point of contact for assigned clients.
• Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.
• Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.
• Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.
• Investigate and resolve client concerns.
• Communicate professionally, accurately, clearly, and courteously with clients and internal teams.
• Maintain a high level of client retention year-over-year.
• Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.
• Keep accurate records of all client correspondence in our CRM system (currently ClickUp).
• Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

Qualifications

• 3-5 years of marketing account management experience required.
• Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.).
• Engaged as a continuous learner with evidence of striving to be a high performer in any role.
• Strong evidence of listening skills, verbal communication, and professional writing style.
• Technologically savvy with the ability to use multiple internet and software platforms to perform duties.
• General understanding of digital marketing reporting and a passion for analyzing metrics.
• Phenomenal time management skills.

Desired Attributes

• High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences for our internal team and external clients.
• Communicates openly and effectively with peers, supervisors, and colleagues.
• Works well with teammates to receive and digest information to determine necessary outcomes for an assignment and meet strict deadlines while maintaining accuracy.
• Passion and enthusiasm for customer service.
• Dedicated team player.

Nice-to-Haves

• Experience working with HVAC, plumbing, or other home service companies.
• Experience with working remotely.
• Experience upselling solutions over the phone and in person.

Benefits

• Medical, dental, and vision insurance coverage options.
• Paid Life Insurance & A D & D Insurance.
• Work from home.
• Flexible work schedule.
• Quarterly whole-office team-building events.
• Top-of-the-line technology to get work done.
• Paid Vacations and 19 Paid Holidays.
• Paid Birthday Off.
• ½ day every Friday.
• Commission opportunity for all employees.
• Annual education budget.
• Quarterly paid volunteer days.
• Monthly health and wellness benefit.
• Christmas Bonus.

Location

Tampa, Florida (Remote)

Department

Client Services Department

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

$40k- $55K