• Ensures team adherence of all onboarding processes, policies and procedures • Identifies opportunities for coaching and/or process improvements • Champions change and follows through • Uplevels team member skills and capabilities through the execution of Professional Growth and Career Path Plans • Manages team capacity and resource assignments for projects based on requirements, timelines, and team member experience • Conducts regular status meetings with team and utilizes reporting throughout the onboarding lifecycle to ensure projects are completed on time and accurate • Set priorities for team and collaborates with cross-functional department leaders ensuring alignment and communicating out expectations • Determines needed product enhancements to advance the company’s business objectives or specific client needs • Consults on regulatory and compliance concerns and provides recommendations for company best practices • Executes mitigation plans for any negative customer experience and/or financial impact through root cause analysis and issue tracking • Assists with strategic goal planning and monthly KPI targets