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Role Description

As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma’s largest enterprise customers. You will help organizations successfully adopt, integrate, and scale Figma across complex technical environments. This role sits at the intersection of customer success, enterprise architecture, and developer workflows.

You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals.
• Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation.
• Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems.
• Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives, and other emerging platform capabilities (Code to Canvas).
• Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features.
• Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance.
• Surface technical insights and opportunities that support renewals, expansion, and long-term account growth.
• Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value.

Qualifications

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization.
• A solid understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks.
• Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies.
• Superb communication skills and the ability to confidently engage both technical and non-technical audiences.
• A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges.

Requirements

• Familiarity using Figma or other design and developer collaboration tools.
• Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards.
• A background in frontend development or familiarity with design-to-code workflows.
• Delivered technical workshops, enablement sessions, or advisory services in past roles.

Benefits

• Equity to employees.
• Competitive package of additional benefits, including health, dental & vision.
• Retirement with company contribution.
• Parental leave & reproductive or family planning support.
• Mental health & wellness benefits.
• Generous PTO and company recharge days.
• Learning & development stipend.
• Work from home stipend and cell phone reimbursement.
• Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.