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Role Description

• Address customer’s needs and concerns to develop and maintain strong relationships.
• Drive business development through new account acquisition and revenue growth within existing accounts.
• Follow up on open quotes and business opportunities for TTM’s full product portfolio.
• Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities.
• Work within TTM sales to provide guidance and support at the different TTM regional sites.
• Work with internal departments to ensure customer needs are understood and satisfied.
• Participate in sales activities, presentations, negotiations and QBRs at the customer’s designated site.
• Develop and present strategic plans for growth.
• Actively work within the Customer Relationship Management Tool (MS Dynamics) to load opportunities, manage customer and account information and provide key account information on a frequent basis.
• Presentations to customers and TTM management and support teams as needed.
• Initiate, recommend and provide solutions to customers.
• Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations.
• Monitor the performance levels of TTM and work with the site level management to drive improvement if needed.
• Work with engineering, supply chain, accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur.
• Provide monthly updates and detail regarding controlled business.
• Support any special projects, programs, or other duties assigned by TTM management.
• Written correspondence to customers and TTM employees and management as needed.

Qualifications

• Is actively involved with the external and internal corporate teams to promote the highest levels of customer satisfaction and revenue growth.
• Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers.
• Experience with office tools including but not limited to CRM, Word, Excel, and PowerPoint.
• Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials is required.
• Maintains a working knowledge of industry certifications and requirements for different market segments.
• Knowledge of ISO 9001, AS9100 and ISO 140001 standards is preferred.
• Ability to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction.
• Decision making with respect to matching strategies and capabilities with customer demands as well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form.

Requirements

• Bachelor of Science degree.
• A technical background is encouraged.
• International experience preferred.
• Exceptional communication skills and ability to read, write and understand the English language.
• Proven history of successful sales performance, of providing customer service and support that exceeds expectations.
• Excellent attention to detail; excellent organizational and prioritization skills.
• Strong proficiency with working knowledge of Windows Excel, Word, Power Point and Outlook.
• Ability to handle a fast-paced environment with high volume of workload.
• Available for travel (25%-40%).

Benefits

• TTM offers a variety of health and well-being benefit programs.
• Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays.
• Benefits are available 1st of the month following date of hire.

Export Statement

• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.
• Being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents.
• Recognition of Foreign Person visitors by badge differentiation.
• Understand and follow authorization procedures for bringing foreign visitors into facilities (VAL).
• Understand the Export and ITAR requirements for shipments leaving the US.
• Manage vendor approvals for ITAR manufacturing and services.