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Role Description

Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so, Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager!

At Five Star Bath Solutions, we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager, you'll play a crucial role in ensuring client satisfaction by:

• Making high-volume outbound calls to warm leads.
• Confirming existing appointments with clients via phone calls, emails, or other communication channels.
• Maintaining accurate records of client interactions and updating client information in our database.
• Managing the calendar and resolving issues promptly and professionally.
• Collaborating with the sales and operations teams to ensure seamless communication and client satisfaction.
• Proactively identifying opportunities to enhance the client experience and providing feedback for process improvement.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport quickly.
• Self-driven & motivated.
• Exceptional organizational and time-management abilities.
• Prior experience in customer service, account management, or a related field is preferred.
• Proficiency in using CRM software and other relevant tools.

Requirements

• Applicants must be located in Illinois (IL) in the USA.

Benefits

• Paid time off.
• Training & development.
• Competitive salary.
• Health insurance.
• Profit sharing.

Company Description

Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America.

Join a fast-paced, supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters.

This is a remote position.

Five Star Bath Solutions is a full service bathroom remodeler specializing in bath and shower remodeling and installations in your area.

Key to the Five Star Bath Solutions brand is improving the lives of those around us, including those in our communities. As our charitable arm, Pure Solutions is focused on “giving the gift of hope” to individuals in need.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Five Star Bath Solutions Corporate.