• Lead the end-to-end analytics for CAHPS and HOS, ensuring clarity, rigor, and timeliness across all deliverables • Oversee core capabilities including: Survey measure forecasting and performance modeling, Member-level and plan-level insights, Response likelihood models and risk profiling, Promoter/detractor segmentation and experience drivers, NLP-based insights from CAHPS Gaps, Pulse, and other feedback sources, • Connect analytics insights to operational strategy with clarity, accuracy, and executive-ready storytelling • Serve as the primary analytics partner to Stars CAHPS/HOS leadership, aligning on objectives, informed risks, and strategic opportunities • Act as a thought leader to shape strategy, identify innovation opportunities, and translate evolving business or regulatory needs into actionable analytics roadmaps • Strengthen cross-functional collaboration across Stars, Stars-adjacent teams, product, clinical and operational partners, and enterprise analytics groups • Provide analytics oversight related to CAHPS/HOS vendor partners ensuring methodological rigor, data integrity, and performance accountability • Contribute to modernization and long-term capability planning (e.g., new modeling approaches, new data sources, platform/tool enhancements) • Prepare and deliver materials for the highest levels of company leadership, ensuring alignment of message, timing, confidence, and risk framing • Synthesize complex analytics into clear narratives that support informed decision-making in high-stakes settings