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Role Description

The Senior Director, Services Sales leads the global strategy and growth of Technology Solutions Services by shaping the services portfolio, driving market-aligned service offerings, and increasing global adoption. It partners closely with senior sales and regional leaders to enable execution, strengthen sales effectiveness, and support account teams with coaching, pricing guidance, and strategic direction. The role is responsible for accelerating services revenue, improving margins, and advancing lifecycle, managed, and adoption services across global client accounts. It also influences portfolio development, ensures alignment with client and industry needs, and drives cross-functional collaboration to support sustained services growth and competitive positioning.

• Identifies market and client needs related to Technology Solutions Services in the global client accounts.
• Drives the global development of the Technology Solutions Services Product portfolio vision and roadmap.
• Increases adoption to global services, standards, and service architectures.
• Acts as the interface between global Senior Client Directors, Client Partners in the regions, and Services Product Development teams.
• Owns Technology Solutions Services profit and loss, including revenue and operating profit and related ACV GP of Services bookings.
• Responsible for the coordination of the activities of sales teams, setting and measuring performance targets.
• Assists teams to deliver the best business outcome, ensuring a favorable price and protecting margins.
• Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Sets aggressive account strategies for regional accounts and supports them to exploit all opportunities within this client base.
• Provides assistance and coaching to client partner teams in order to drive the execution of the strategy across the segments they are responsible for.
• Executes the sales strategy by making decisions that influence people, process and technology.
• Tracks sales performance, analyzes metrics, and adjusts sales strategies as needed.
• Stays informed about industry trends and competitor activities and uses insights to adapt sales approaches to stay ahead of the curve.

Qualifications

• Significantly vast knowledge and understanding of IT industry environment and business needs, combined with strong understanding of business process, sales methodologies, tools and processes.
• Significantly vast knowledge base on industry verticals as well as Technology Solutions Services solutions.
• Significantly vast management and leadership skills and ability to think at a strategy level.
• Excellent written and oral communication abilities coupled with excellent interpersonal skills to engage with a variety of stakeholders at a senior leadership level.
• Significantly vast business and financial acumen, with the demonstrable ability to perform cost benefit analysis and manage the budget of a team.
• Political savvy with significantly vast business negotiation, influencing and conflict resolution abilities.
• Demonstrate excellent presentation skills, innovative and have a formidable client orientation aptitude.
• Resourceful and confidently handles pressure in critical situations, ensuring at all times that client requirements are met.
• Significantly vast knowledge in business development, lifecycle services and adoption services.
• Significantly vast knowledge in services industry, service delivery models, process improvements, consumption models and multiple Technology Solutions Services portfolios offers and GTM solution areas.
• Significantly vast knowledge in core Technology Solutions portfolio offers artefacts, techniques, demos, tools and deliverables.
• High achieving, ambitious, and results oriented.
• Significantly vast knowledge of Sustainability methodology.

Requirements

• Bachelor's degree or equivalent in business or marketing or a related field.
• Advanced degree such as an MBA is desirable.
• Certification and working knowledge of ITIL, Service Management and Integration preferred.
• Certified Professional Salesperson (CPSP) preferred.
• Significantly vast experience with and understanding of the deliverables and value proposition of Technology Solutions Services (Infrastructure services, support services, adoption services, managed services, etc.) within a product marketing context.
• Significantly vast experience in coordinating sales individuals within a similar industry, dealing with Managed Services portfolio of services.
• Significant experience working with OEM partners such as Cisco, Palo Alto, Dell, HPE, and others relevant partners.
• Significantly vast experience as a business development leader gained within a quota driven sales environment.
• Significantly vast client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
• Significantly vast experience in relevant services and products and understanding of industry best practices.
• Significantly vast partner/vendor relationship management experience.
• Significantly vast experience with Sustainability methodology.
• Significantly vast business development and pre-sales experience.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short-and long-term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401k program with company match.
• Additional voluntary or legally required benefits.