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Role Description

We are seeking a highly capable Technical Services Representative to serve as a consultant. This role is highly field-oriented and focuses on delivering top-tier training, maintaining technical documentation, and supporting tradeshows and field research. The ideal candidate is a self-starter who can solve problems with limited resources, navigate extreme weather and post-storm conditions, and expertly communicate complex engineering and material strength concepts to customers on site.

Key Responsibilities

• Organize and deliver training material and presentations in both a controlled meeting room environment and on site in the field, adapting to the conditions as necessary to accommodate the customer.
• Maintain a comprehensive understanding and library of technical documentation and references.
• Assist with the organization, set-up, maintenance, and disassembly of various display models and equipment for tradeshows, line rodeos, and exhibitions.
• Contribute to the development, editing, and organization of technical work methods and procedures.
• Research tools and equipment as required to better assist the development of RS work methods, technical bulletins, and training materials.
• Collect data as directed.
• Plan and arrange travel and accommodation with efficiency in mind.
• Participate in meetings, provide reports, and provide support to the technical services team and other lines of business as part of the greater RS team.

Qualifications

• Demonstrate the ability to work alone with minimal direction while prioritizing and self-managing workload and forecast.
• Demonstrate the ability to solve problems with limited resources.
• Demonstrate the ability to collect data, perform field research, and communicate results in a fast-paced, growing environment.
• Demonstrate and maintain a knowledge of computer applications such as Microsoft Office including MS Outlook, PowerPoint, Excel, and Word, and other applications required for expense submissions and communication.
• Demonstrate the ability to interpret technical drawings and designs.
• Understanding of compressive and tension loads, strength of materials, area, volume, density, and their applications in both imperial and metric units.
• Excellent verbal and written communication skills, with the ability to present complex concepts to both technical and non-technical audiences.
• Demonstrated ability to work cross-functionally and influence without authority.

Requirements

• Valid driver's license, passport, and vehicle.
• Ability to travel primarily within the USA, possibly with some international destinations.
• Willing to travel to and lodge in areas in post-storm recovery conditions with minimal services.
• Must possess the ability to work alone without compromising safety.
• Capable of walking on rough terrain and uneven surfaces.
• Ability to work outside in extreme weather conditions (i.e., heat, rain, wind, cold, etc.).
• Ability to perform physical work including lifting materials and tools up to 50 lbs., prolonged sitting, and standing in all types of climate and weather conditions.

Expenses & Equipment

• Pre-approved expenses (travel, meals, accommodation, etc.) will be borne by RS and paid within thirty (30) days of the Consultant providing an expense report with receipts.
• Work-related travel in a personal motor vehicle will be reimbursed at a fixed rate.
• RS may provide an RS email address, business cards, and an RS laptop with peripheral hardware at no cost.