You will primarily be responsible for expanding and growing the revenue in existing enterprise accounts. You will do that by identifying opportunities for upsell and cross sell, facilitating customer adoption, and monitoring churn risk. You will proactively identify engagement opportunities across a number of accounts to focus efforts based on value, perceived health, potential growth, strategic value, and renewal timeframe. You are responsible for aligning customers’ business goals to TCP capabilities, and leveraging industry best practices to grow strategic customers. The end result is increased customer satisfaction, retention, and expansion of the TCP footprint. As an Enterprise Account Manager, you will: Position yourself as a trusted advisor to Enterprise clients and focus on opportunities for expansion, upsell, and cross sell Partner with customer success and renewals team to reduce churn, maximize product adoption, monitoring customer satisfaction (NPS), and improving overall account health Provide feedback and insights that help define and enhance our product roadmap, marketing collateral, upsell, and renewal strategies Identify new opportunities, and collaborate with appropriate business units to ensure deals close Partner with all necessary departments within TCP to ensure removal of barriers to maximum adoption. Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's expectations where appropriate, resetting them when applicable Travel up to 25%