BD - Becton, Dickinson and Company logo
BD - Becton, Dickinson and Company

BD - Becton, Dickinson and Company was founded in 1897 with a vision to improve patient outcomes in healthcare. The global medical technology company has grown

Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteSeniorCompany Site

Location

California + 3 moreAll locations: California, Colorado, Connecticut, North Carolina

Posted

8 days ago

Salary

$79.6K - $131.3K / year

Seniority

Senior

High School5 yrs expEnglish

Job Description

• Deliver technical phone support and problem resolution for customers of BD Parata's pharmacy automation systems • Guide customers and field employees in the operation, troubleshooting, and maintenance of hardware, software, and related applications • Troubleshoot issues related to computer workstations, servers, Windows OS, software, conveyors, controls, and other equipment • Document all activities and service interactions in Salesforce and contribute to the knowledge base • Foster positive customer relationships by responding to inquiries and complaints in a professional manner

Job Requirements

  • High School Diploma or equivalent
  • Five (5) years of related Technical Support Engineering experience, or equivalent military technical training
  • Customer service experience within a technical support environment
  • Experience with DC motor control and related control algorithms
  • Knowledge of robotic control theory, including servo systems and PID controllers
  • Familiarity with networking hardware and software components
  • Ability to work flexible hours to support department operations, including scheduled weekend shifts and rotational holiday coverage.
  • Willing and able to travel when required.

Benefits

  • Competitive salary
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Related Categories

Related Job Pages

More Support Engineer Jobs

Support Engineer8 days ago
Full TimeRemoteTeam 1,001-5,000Since 2008

Software Support Engineer bridging Customer Support and Engineering teams at Workiva

Splunk
United States
$68K - $108K / year
Alight Solutions logo

Application Support Engineer .NET & Kentico - Virtual

Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Support Engineer8 days ago
Full TimeRemoteTeam 10,001+Since 2016H1B Sponsor

The engineer will serve as the primary technical point of contact for the Sales & Service Center regarding portal issues and functionality questions. Responsibilities include troubleshooting application incidents, performance issues, and code-level defects across .NET and Kentico platforms, performing root cause analysis, and supporting integrations.

.NETASP.NETC#HTMLXMLCSSjQueryKnockout.jsEntity FrameworkLINQSQL ServerVisual StudioAzure DevOpsIISSOAPRESTJSONKenticoMicrosoft Dynamics CRM
United States
$110K - $130K / year
Full TimeRemoteTeam 10,001+Since 1982H1B No Sponsor

Entry level Presale Analyst supporting RFP processes at Cigna

Salesforce
United States
$26 - $40 / hour
Full TimeRemoteTeam 10,001+Since 1982H1B No Sponsor

Technical Support Senior Analyst automating and enhancing Facets Booklet System for Cigna

LinuxUnix
Arizona + 4 moreAll locations: Arizona, Colorado, Connecticut, Florida, New York
$62.1K - $103.5K / year