BD is a global medical technology company that is advancing the world of health. www.bd.com

Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1897H1B SponsorCompany Site LinkedIn

Location

California + 3 more

Posted

3 days ago

Salary

$79.6K - $131.3K / year

High School5 yrs expEnglish

Job Description

• Deliver technical phone support and problem resolution for customers of BD Parata's pharmacy automation systems • Guide customers and field employees in the operation, troubleshooting, and maintenance of hardware, software, and related applications • Troubleshoot issues related to computer workstations, servers, Windows OS, software, conveyors, controls, and other equipment • Document all activities and service interactions in Salesforce and contribute to the knowledge base • Foster positive customer relationships by responding to inquiries and complaints in a professional manner

Job Requirements

High School Diploma or equivalent
Five (5) years of related Technical Support Engineering experience, or equivalent military technical training
Customer service experience within a technical support environment
Experience with DC motor control and related control algorithms
Knowledge of robotic control theory, including servo systems and PID controllers
Familiarity with networking hardware and software components
Ability to work flexible hours to support department operations, including scheduled weekend shifts and rotational holiday coverage.
Willing and able to travel when required.

Benefits

Competitive salary
Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

Related Categories

Support Engineer

Related Job Pages

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