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Role Description

The Account Manager II is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager III will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives.

• Act as a primary point of contact for assigned accounts.
• Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goal working primarily with Enterprise clients.
• Analyze key metrics of customer usage and identify opportunities for improvement.
• Lead with periodic client business reviews for assigned clients as appropriate.
• Build and maintain strong client relationships that allow for open communication and trust.
• Report account status reviews to management weekly.
• Identify revenue opportunities within the framework of the organization wide strategy.
• Build relationships with multiple departments to coordinate client needs and resolve outstanding issues.
• Grow business by anticipating customer needs and providing a high level of customer services.
• Work with internal departments and clients to meet monthly billing and prebill goals.
• Serve as mentor for new and existing team members by training, coaching, escalations, and assisting with meeting monthly billing and prebill goals.
• Opening all JIRA jobs for the team.
• Coordinate with Senior Management on leading team meetings.
• Review billing calendar each afternoon to coordinate with the team and complete billing for the day.
• Involved in the interview process for potential team members.
• Additional duties as needed.

Qualifications

• 3 years of experience working as an Account Manager.
• Working knowledge of sub-metering and PURE.
• Proven excellence in ability to retain and grow accounts.
• Proven to be resolutions expert.
• Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results.
• Advanced leadership and project management skills, including the ability to effectively manage multiple projects simultaneously.
• Polished MS Office applications (Word, Outlook, PowerPoint, and Excel) skills.
• Excellent verbal, written and interpersonal communication skills.
• Demonstrated ability to lead, work independently and take initiative.
• Proven ability to communicate clients’ needs while prioritizing with organizational goals and initiatives.
• Ability to motivate others to achieve project deliverables.
• Excellent follow up skills.

Requirements

• Bachelor’s Degree in business, related field or equivalent.
• 2 years of experience in the property management industry.

Benefits

• Pay Range: USD $21.20 - USD $36.11 /Hr.