This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Account Manager is responsible for the retention and growth of assigned customer accounts within the eCommerce service line. This includes digital creative, website, and digital media services that drive direct bookings for our customers. The primary focus of the role will be to oversee day-to-day campaign and account management, as well as exploration and fulfillment of customer needs to continually deliver value to the customer. The role requires working knowledge of digital media and website management tools, project management, relationship development, and commercial acumen. An interest in the hospitality space is crucial.

This position will work closely with cross-functional team members to introduce Cendyn’s products, ongoing training, and being the customer advocate to ensure alignment of organizational goals with customer needs.

Qualifications

• Degree from an accredited college or university, or equivalent experience
• 3+ years of experience in account management
• 2+ years of experience in Digital Marketing
• Basic knowledge of digital marketing and advertising channels, including Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media, and Mobile Marketing
• Strong communication and presentation skills
• Experience in Hotel Operations or Hospitality Sales and Marketing is a big plus

Requirements

• Ability to manage influence through persuasion, negotiation, and consensus building
• Ability to retain and grow accounts through effective account and relationship management, proactive servicing with a strong commitment to delivering customer-centric outcomes
• Excellent organizational, planning, cross-functional collaboration, and proven ability to manage multiple priorities
• Proficiency in productivity tools like Microsoft Office, Clickup/Asana/Trello/Jira; Salesforce.com and digital marketing tools like Google Analytics, AdWords, CMS
• Solid grasp of the digital campaign lifecycle from conceptualizing through to implementation and reporting with working knowledge of through the line marketing
• Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management
• Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written, and verbal basis
• Able to thrive in a remote environment through self-motivation and commitment to results

Benefits

• Help others as needed
• Have fun!

Company Description

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.