• Proactively address patient access barriers by working with customers and accounts to resolve complex reimbursement issues, including prior authorizations, appeals, and denials. • Educate private practices, multi-specialty groups, facilities, and their staff on reimbursement support programs, coverage, coding, and payer policies. • Partner with internal and external stakeholders to identify, anticipate, and address patient and practice reimbursement challenges. • Collaborate cross-functionally with Market Access, Patient Services, and Field Sales to provide compliant support for patients’ access to therapy. • Deliver clear and actionable information to practice managers, billing staff, nurses, and reimbursement teams to improve their understanding of payer policies and processes. • Provide real-time communication on payer policy updates and system changes that impact patient access in assigned accounts. • Conduct regular reviews with practices to understand their utilization of reimbursement support services and recommend program enhancements based on customer needs. • Handle patient health information (PHI) in accordance with HIPAA guidelines and company compliance policies.