• Lead and develop a team of 6–10 Engineering Specialists, driving performance through coaching, engagement, and career development • Manage team performance against established goals and quotas • Coach team members to improve technical depth, customer engagement skills, and measurable results • Foster a positive, high-performance team culture aligned with Veeam’s Core Values • Lead process improvement initiatives to maximize departmental effectiveness and scalability • Monitor and improve operational metrics through data-driven analysis • Serve as a mentor to Managers and Associate Managers, sharing leadership best practices • Promote and maintain a positive organizational climate built on trust, collaboration, professionalism, and excellence • Strengthen customer relationships and help build a strong service reputation across strategic accounts • Delegate effectively and empower team members to operate with ownership and accountability • Perform other duties as required