Associate Director – Patient Services

DirectorDirectorFull TimeRemoteTeam 1,001-5,000Since 1991H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

4 days ago

Salary

$150K - $190K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Serve as strategic partner and driver of strategic initiatives that enhance patient access to therapies and improve overall patient experience. • Build strategic knowledge and relationships to adopt new technology solutions to further enhance operational efficiencies for our financial assistance programs. • Identify and implement new services, program enhancements and operational efficiencies to improve patient engagement and service delivery. • Drive operational excellence and continuous improvement across patient support programs. • Lead and monitor day to day to operations and strategy of Patient Support and financial assistance services to ensure high quality performance and adherence to contractual requirements. • Monitor key performance indicators (KPIs) to assess program effectiveness and drive continuous improvement. • Utilize program specific data reports to identify trends, present insights, and suggest opportunities for improvement. • Collaborate with internal and external stakeholders to ensure the highest standards of patient care and support. • Partner with Market Access, Sales, Marketing, Medical Affairs, and Compliance teams to align patient services initiatives with broader business objectives.

Job Requirements

  • BA/BS degree required
  • Minimum 5 years pharmaceutical/biotech experience in patient services, market access, reimbursement, or related functions, preferably within rare disease.
  • In-depth knowledge of patient access, reimbursement strategies, financial assistance programs, and healthcare regulations.
  • Strong ability to collaborate and work cross-functionally with internal and external stakeholders.
  • Excellent computer skills (specifically PowerPoint and Excel) and proficiency in using data analytics to drive decision-making and optimize patient services.
  • Excellent project management skills and ability to manage and execute complex projects independently.
  • Strong verbal and written communication skills.
  • Prior vendor management experience.
  • Strong understanding of compliance requirements for patient support programs.
  • Passion for improving the lives of patients with rare diseases.
  • Ability to travel ~25% as needed for strategic initiatives.

Benefits

  • Competitive compensation for your work
  • Generous time off policy
  • Opportunity to broaden your horizons by attending popular conferences
  • Emphasis on work/life balance
  • Collaborative and team-oriented environment

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