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Role Description

This customer-service oriented position works with customers, many of whom are long-term, regarding the bill they received from us.

• Provides support in our credit / accounts receivable department
• Processing credit card payments
• Follows established cadence schedule to follow up with customers on outstanding balances to ensure timely payment, account remains in good standing and meet departmental Days Sales Outstanding (DSO) expectations.
• Working with multiple departments (e.g. returns, expediting, sales, customer service and warehouse) to gather information for customers to answer questions and resolve issues; working to correct invoice issues and concerns
• Providing customer with copies of invoices, statements or any supporting documents as requested
• Submitting invoices into customer portals (as needed)
• Reconciling credits and returns to demonstrate accurate outstanding balance to customer
• Releasing orders for customers; working with management for approval on exceptions
• Contacting (calling / emailing) customers regarding account status and providing payment details
• Other duties as assigned
• Reports to the Accounts Receivable Manager

Qualifications

• $17 - $21 per hour
• Previous Accounts Receivable and/or collections experience required
• Excellent verbal, written and interpersonal communication skills
• Strong customer service experience
• Excellent follow up skills
• Good listening skills and attention to details
• Intermediate Microsoft Office Skills (Word, Excel, Outlook, Teams); previously experience with Lockstep® or Prophet21 (p21) preferred
• High level of integrity and self-starter who is motivated and driven
• Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability

Requirements

• Reside in the United States or Canada
• Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed)
• Have a quiet, dedicated workspace free from distraction

Company Description