• Lead and develop three teams: Cash Application, Invoicing, and L2 Billing Support. • Establish a long-term vision for scalable Order-to-Cash operations, ensuring accuracy, timeliness, and customer satisfaction. • Drive process standardization, automation, and system improvements across all OTC workflows. • Partner with Finance, Sales Ops, Deal Desk, Support, and Product teams to streamline customer billing experiences and internal processes. • Own KPIs and SLAs for billing accuracy, invoice timeliness, cash application turnaround time, and billing support ticket resolution. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop and lead an inclusive, engaged, and high performing team.