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Role Description

The VP of Operations will set the strategy for technology growth within the Insurance vertical, partnering with development teams on new solutions. This role is accountable for the full P&L and client results for the Insurance line of business; meeting or exceeding budgeted financial goals, optimizing the service delivery model, onboarding & implementation of new Insurance projects and selectively participating in the sales process as needed (and where warranted) to assist in closing new business or growing existing relationships with key clients.

Key Responsibilities

• Set the strategy for technology growth and partner with development teams on new solutions for determining best technology, including AI/RPA and automation.
• Preserve and enhance top line revenue associated with our Insurance line of business (LOB) for all locations within Meduit.
• Maximize client performance and profitability of the respective service line, that is derived from the associated top line revenue.
• Ensure the highest standards of customer service, process innovation, technology maximization and operational effectiveness are being achieved.
• Serve as the national leader and subject matter expert for the Insurance LOB across multiple Meduit sites.
• Provide input on pricing new business and financial modeling for complexity and liquidation with understanding the profitability of LOB.
• Oversee and improve the end-to-end operating model for new client intake, configuration and ongoing service protocols.

Qualifications

• Bachelor’s degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities.
• 10 to 15 years’ experience with appropriate healthcare transactions such as billing & follow up, denials management, underpayments/zero payments, etc.
• Knowledge of the competitive Insurance Line of Business landscape.
• Prior P&L and budget management experience.
• Prior experience leading total team size of 250 or larger, both onsite & remote.
• Prior experience leveraging a domestic, nearshore, and offshore workforce.
• Strong analytical skills to assess current performance and make recommendations for business improvement.
• Effective persuasion and influence skill to drive change internally and client results externally.

Preferred Qualifications

• Master’s degree.
• Client-facing experience.
• Blend of Provider & Vendor experience.

Employment Eligibility

• Must be legally authorized to work in the United States without sponsorship.
• As a condition of employment, a pre-employment background check will be conducted.

Benefits

• Comprehensive paid training.
• Medical, dental, and vision insurance.
• HSA and FSA available.
• 401(k) with company match.
• Paid Wellness Time and Holidays.
• Employer paid life insurance and long-term disability.
• Internal growth opportunities.

Company Description

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.