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Role Description

BAYADA Home Health Care is seeking a Referral Intake Coordinator to join our Customer Care Center team. This is a work-from-home opportunity. The remote Intake Associate is a critical role to drive the company’s success in helping more patients get our high-quality care in the comfort of their homes. You are the face of the company, responsible for receiving and processing new referrals sent from various hospitals, physicians, and medical professionals for BAYADA to provide care to those patients.

We provide all the appropriate training on best-in-class customer service, equipment, and access to tools and technology to ensure our clients can receive the best possible care quickly. The remote Intake Associate is an excellent opportunity with BAYADA to learn about the company and the industry. Successful candidates in this job often move into different parts of BAYADA, from shared services to running operations at the local branches.

You will also get to work with an amazing team of 50+ members and build lasting friendships over time. Each year, BAYADA organizes an Awards Weekend in different unique locations (DC, Hollywood, Philadelphia, Charlotte, etc.) to bring the whole company together to build relationships and recognize everyone’s hard work.

Hours:

• Must have flexibility to work either five (5) eight (8) hour days, or four (4) ten (10) hour days, to include 1 weekend day each week, as assigned.
• Training hours are typically Monday through Friday, 8 hours per day, for the first two months from start date, until you are ready to transition to the permanent schedule.

Qualifications

• College Degree required.
• 2-3 years’ experience in Healthcare, Intake, or Contact Center may be accepted in lieu of degree.
• 1 year of work experience (to include internships), required.
• Proven success in a healthcare setting, contact center, and/or experience having worked/learned remotely, required.
• Ability to simultaneously work in multiple systems in a fast-paced contact center environment.
• Exceptional organizational and communication skills.
• Attention to detail and ability to work with speed and accuracy.

Requirements

• Receive, document, and process incoming referrals.
• Ensure all referrals are thorough, accurate and complete.
• Follow up with our local branches to ensure timely responses to referral sources.
• Function as facilitator between Case Managers, Client Services Managers, Clinical Nurse Managers and Field Nurses.
• Communicate payer information to our internal Insurance Verification team.
• Provide excellent customer service at all times.

Benefits

• Base Salary: $20.67 / hour depending on qualifications.
• Monthly bonus up to $250 based on key performance indicators (eligible after 6 months in role).
• BAYADA offers a comprehensive benefits plan that includes the following:
• Paid holidays, vacation and sick leave.
• Vision, dental and medical health plans.
• Employer paid life insurance.
• 401k with company match.
• Direct deposit and employee assistance program.
• Weekly pay.
• Amazing culture: mission driven nonprofit organization focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition.
• Diversity, equity, inclusion, and belonging initiatives.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more.