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Role Description

• Builds lasting customer relationships by initiating outbound calls, using Teams or video if need be.
• Plans and organizes calls and activities for the day in order to maximize sales and meet key metrics.
• Manages an ongoing trackable pipeline of opportunities.
• Informs customers on Essendant’s product categories portfolio, marketing tools, and services available, assisting in the effort of growing the business.
• Coordinates the involvement of internal resources, including support, service and management resources, transportation and pricing, in order to meet account performance objectives and customers’ expectations.
• Ensures complete customer satisfaction by working with Customer Service, Merchandising, Product Management, Inventory and Transportation Facilities-when necessary.
• Negotiates pricing and/or bid support as necessary to acquire new business to secure the deal or regain lost business.
• Collaborates, coordinates and strategizes with customers and Account Owner counterparts to define detailed growth strategies to grow customer business.
• Travels as needed with a justified ROI and if opportunities dictate as such.
• Works with Merchandising to select customers from appropriate segments to participate in test pilots for new vendors/product set-ups, and provides weekly reporting and follow-up.
• Promotes marketing, e-commerce, customer enablement and cross category solutions specifically designed to assist customer with growth and market penetration.
• Participates in Business Review Calls with Account Owner.

Qualifications

• Negotiation skills with the ability to close sales.
• Demonstrates ability to assess customer needs, probe for objections and look for creative solutions to promote/sell the company’s products and/or services.
• Ability to communicate with customers at all levels of management.
• Understanding of competition within a sales environment.
• Working knowledge of all customers within scope of responsibility.
• Strong understanding of e-business and e-marketing.
• Clear understanding of pricing strategies.
• Knowledge of distribution, customer service, and procurement/expediting processes.
• Expert follow up skills to ensure timely resolution in meeting customer needs.
• Excellent time management skills, including ability to manage and prioritize multiple tasks.
• Results orientated.
• Excellent verbal and written communication skills.
• Ability to work cross functionally within the organization.
• Strong knowledge of company applications and systems.

Requirements

• Bachelor’s Degree in Business/Marketing or equivalent experience required.
• Minimum seven (7) years related Sales experience.
• JanSan and/or Foodservice industry experience preferred.

Benefits

• Health benefits (Medical, Dental, Vision)
• 401k with matching
• Company Holidays
• Overtime Pay for hourly employees
• Paid Vacation, Floating Holidays, and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement
• Employee Assistance Program